Privacy Policy
Effective Date: 20/05/2025

At CJ Tree Surgeons ("we", "our", or "us"), accessible from https://www.cjtreesurgeons.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

1. Information We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Address

This information is collected through:

  • Contact forms

  • Booking forms

  • Cookies (for website functionality and analytics)

2. How We Use Your Information

We use the information you provide to:

  • Respond to enquiries and provide quotes

  • Schedule and carry out tree surgery services

  • Communicate with you about your bookings

  • Improve our website and customer experience

  • Deliver targeted ads via Facebook Custom Audiences

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Jobber – our customer relationship management (CRM) system, for managing bookings and communications

  • Facebook – for creating custom audiences and targeted advertising

These third parties are contractually obligated to protect your data and use it only for the services we request.

4. Cookies

We use cookies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

By using our website, you consent to our use of cookies. You may disable cookies via your browser settings, but some features of the site may not function properly.

5. Your Rights (UK GDPR)

As a UK resident, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • Object to or restrict certain data processing

  • Withdraw consent at any time (for example, marketing emails)

To exercise any of these rights, please contact us using the details below.

6. Data Security

We take appropriate measures to ensure your personal information is secure, including the use of encryption, firewalls, and secure third-party platforms.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

CJ Tree Surgeons
📧 info@cjtreesurgeons.com
📞 01527 304006
🌐 https://www.cjtreesurgeons.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly posted.